Terms and Conditions

Detailed description of goods and/or services

SA SCOOTER SHOP is a business in the Online Sales industry that markets Electrical Scooter.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of emailed receipt (eg booking number / booking voucher etc). We use couriers and the postal services for deliveries, all associated costs are visible on the invoice.

Export restriction

The ordering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by SA SCOOTER SHOP is subject to availability. In cases of unavailability, SA SCOOTER SHOP will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

Promo codes and discount vouchers

All promo and discount codes can only be used once, and only one single promo code per order.

Promocodes and discount codes cannot be used during national sales. Example: Black Friday, Xmas in July, Xmas Sale, and Birthday Sales

Promo codes and discount vouchers can only be used on new orders and cannot be back dated to apply to  layby orders.

Promo codes and discount codes can only be used on new products, excluding spares, repairs and demo products.

Customer privacy policy

SA SCOOTER SHOP shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the SA SCOOTER SHOP bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for SA SCOOTER SHOP via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by SA SCOOTER SHOP separately from card details which are entered by the client on PayGates secure site.

For more detail on PayGate, refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Buyer responsibility

read and adhere to the battery care and warnings here

Never leave any of the products charging overnight. They should always be in plain site when charging and do not charge while unattended.

Although we pride ourselves with strict quality control, some factors are beyond out control so warnings and safe use should always be followed.

There has been press about the  Goboard/Hoverboard/Self Balancing scooter from various suplpiers catching fire recently in the UK. The full details are below. Please note this and make sure that you adhere to all the warnings and operating instructions.

Although we have done all in our power to ensure that we bring you the best quality, we are not responsible for any harm or damage caused by our products.

See here:http://www.express.co.uk/life-style/science-technology/623893/Hoverboard-Warning-Explosion-Fire-Fear-UK-Police

Subject to the guarantee requirements SA Scooter Shop will not be liable for any loss suffered or damages resulting from any cause related to any lithium battery purchased from us, including without limitation , where the instructions for care or use of the said battery as outlined  is not followed.

Country of domicile

This website is governed by the laws of South Africa and SA SCOOTER SHOP chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

SA SCOOTER SHOP may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Errors and omissions excepted (E&OE)

SA SCOOTER SHOP contact details

Email: support@sascootershop.co.za
Phone: 0861467772