Ordering & Delivery Info

Shipping:

• Transit time: 3-7 days depending on your location
• Delivery is to your door.
• We don't deliver to farms or rural areas, but you are welcome to collect from your nearest branch
• They are delivered boxed. Some assembly is required

Orders placed on our site are shipped directly to your doorstep. We are dedicated to reliable, fast order fulfilment so that you can shop from the comfort of your own home, and receive your shipments in a timely and convenient manner.

Transit time:

We would love to get you scooting as soon as possible. But sometimes our third party courier company may have some delays...especially in the peak season.

Please allow 3-7 days for delivery....but actually it should be with you in 3 working days on average to main city centres.

When your order is dispatched from us, you will receive a 'Shipping confirmation' email, which details the courier company used and waybill number. If you would like to follow up on delivery, simply call the courier company and quote the waybill number.

We cannot chase up orders that are still within our 7 day delivery period.

Where we don't deliver:

We cannot deliver to PO Boxes, plots, farms or rural areas.

Deliveries to these areas may incur a surcharge, please contact us 0861467772 for details.

How to place an order

Order online or collect from any branch

Holiday Return Policy and working hours

Please note that our offices are closed during weekends and school holidays.

Promo codes:

Promo codes cannot be used for Nationwide Store Sales. Example: Xmas sale, Easter Sale, Xmas in July Sale and Birthday Sale

Customer Service / Dealer Support

The importance and value of earnest, timely and expert customer service by a reputable dealer should never be underestimated. SA Scooter Shop has earned a reputation with both its customers and with product manufacturers for outstanding customer service. We answer your emails within 24hours, provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. We follow-up to ensure that warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from SA Scooter Shop.

Nevertheless, any customer who receives an SA Scooter Shop product whom is not satisfied should open a support ticket immediately. If the manufacturer's techs cannot get the problem resolved to the customer's satisfaction the customer can return the scooter to the manufacturer at their expense for a refund.

Goods returned for credit

Merchandise must be received in 100% new, sellable condition. Merchandise is not eligible for refund if it has been ridden, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 5 days of the purchase date.

Preparing your product for a return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the reference number you have received from us via our support department help desk.
4. Freight collect and COD packages will not be accepted. 

At the discretion of SA Scooter Shop, returns which do not follow the above guidelines may be refused.
Customer is responsible for returning merchandise at their own expense.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made. 

In summary, the amount of your refund under the 5 day return policy would be your original payment less the actual cost of shipping if we arrange the shipping

• product must be packed back in the box
• orders details placed inside the box
• we will evaluate the return, and process the refund. Normally takes 5 days after we have received the return

The SA Scooter Shop may send occasional emails to current and past customers to inform them of new products or promotions. Each time we mail, we will provide you with an opportunity to permanently opt-out or otherwise prohibit such emails being sent to you.

Variation

SA SCOOTER SHOP may, in its sole discretion, change these terms or any part thereof at any time without notice.